Fenix International is Recruiting For Customer Service Representative Intern (Igbo speaker)

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Fenix International’s Career and Recruitment Offer

Job title : Customer Service Representative Intern (Igbo speaker)

Job Location : Lagos

Deadline : April 10, 2021

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Department: Customer Experience
Reporting to: Head of Customer Experience

Job Objectives

  • ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • A successful Customer Service Representative must be fluent in Igbo, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

  • Ensure an excellent experience to all customers with each interaction
  • Give customers information about products and services
  • Cross-sell Fenix products to customers where possible

Deliverables and Activities:

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Vet and open customer accounts by recording account information.
  • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c. 
  • Follow-up with customers who have delayed payments 
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Go the extra mile to engage customers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Read from scripts
  • Resolve customer complaints via phone, email, mail or social media
  • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

  • OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
  • 0-1 year of experience
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas.

How to Apply for this Offer

Interested and Qualified Candidates Should Click here

Company Information

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