Female Customer Care Representative needed at Pickmeup

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Pickmeup’s job vacancy, Career and Recruitment

Job title : Female Customer Care Representative

Job Location : Lagos

Deadline : September 30, 2022

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Responsibilities

  • Monitor the operation and general activities of customers and drivers
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers
  • Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
  • Provide thorough, proactive support using various platforms including email, chat, and phone support.
  • Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
  • Create a template for customer satisfaction and loyalty
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.

Requirements

  • Bachelor’s Degree / HND / OND qualification
  • 1 – 3 years of work experience.
  • Must be 28 years and below.
  • With IT Knowledge.

How to Apply for this Offer

Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.

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