Experienced Hotel Receptionist needed at Hotel Capitol

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Job title : Experienced Hotel Receptionist

Job Location : Lagos

Deadline : August 06, 2024

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Key Responsibilities

  • Greeting guests as they arrive and ensuring they feel welcome.
  • Checking guests in and out efficiently and accurately, following hotel procedures.
  • Handling guest inquiries and providing accurate information about the hotel’s facilities, services, and local attractions.
  • Processing reservations by phone, email, or in person and ensuring all reservations are accurately recorded.
  • Handling cash and credit card transactions accurately and efficiently, maintaining a balanced cash register.
  • Resolving guest complaints and concerns promptly and effectively, escalating to management when necessary.
  • Maintaining an orderly front desk area and lobby, ensuring cleanliness and organization at all times.
  • Collaborating with other hotel departments to ensure guests’ needs are met and special requests are handled appropriately.
  • Keeping up-to-date with hotel policies, procedures, and promotions.

Skills and Qualifications

  • Interested candidates should possess a Bachelor’s Degree with 2 years experience.
  • Previous experience in a customer service role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively as part of a team as well as independently.
  • Proficiency in computer systems such as MS Office, hotel management software and POS systems.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Flexibility to work various shifts, including weekends and holidays.
  • Candidates should reside within Ojodu, Ikeja, Agege, Ogba, Iyana Ipaja axis

How to Apply for this Offer

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

  • Hospitality / Hotel / Restaurant  jobs