Job Overview

• The Enterprise Monitoring Engineer will manage various Open source and cloud native monitoring tools. Single point of contact for operational activities and initiatives for monitoring and observability tools.

Key Responsibilities

• Work closely with various IT teams to provide ongoing support for the monitoring tools operations (Grafana, Prometheus, ELK, Influx DB, PromQL, Azure monitor, AWS CloudWatch)
• Ensure that availability of Applications exceed the defined service levels.
• Maintain Enterprise Management solutions environment during business hours and off-hours as a responsibility.
• Review performance on a regularly and ensure proactive actions and communication to avoid disruption to services.
• Lead new initiatives and process improvements.
• Prepare, review, and send various KPI reports.
• Various QA checks and review of Enterprise management systems/applications activities on a daily, weekly, and monthly basis.
• Share innovative and value driven ideas.
• Able to troubleshoot and resolve application issues.
• Create and maintain necessary Enterprise Management Systems Operational procedures/Training materials/Documentations.
• Ensure that Changes to applications are performed within the Architecture and change guidelines.
• Write scripts to automate the operational activities.
• Provide first level support for incidents and problems.
• Ensure that incidents and problems do not impact the agreed service levels.

Education

• Bachelor of Engineering/Technology
• ITIL certifications
• Agile, Scrum certifications

Experience:

• 5+ years of IT experience
• Grafana, Prometheus, ELK, Influx DB, PromQL, Azure monitor, AWS CloudWatch UNIX/Windows/SQL/Oracle working knowledge.
• AWS, OCI, Azure knowledge
• Familiarity of supporting applications
• ITIL process familiarity
• Automation skills using any automation tools/scripts.

Behavioral Competencies:

• Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
• Self-motivation and able to take responsibility.
• Able to demonstrate initiative and a proactive approach to daily tasks.
• Good communication skill sets.
• Team Player
• Willingness to work on night shifts/weekends/public holidays.
• Self-motivated and accommodate according to the environment.
• People oriented, capable of handling stressful situations.
• Interested to be updated with latest technology trends.
• Excellent Analytical, troubleshooting & vendor co-ordination skills.
• Excellent capability to learn & adapt to changes.