3 days ago
Job title : Enterprise Implementation Manager
Job Location : Lagos
Deadline : July 28, 2024
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Job description
- Deliver new service requests from the sales pipeline to meet revenue targets for the business unit.
- Plans and coordinates the delivery of new service activation requests from the sales pipeline through to service acceptance and billing.
- Liaise with cross functional teams, to manage and coordinate implementation of agreed tasks within defined timelines.
- Provides situational reports relating to progress of each assign project.
- Maintains documentation of project related detail for effective tracking of designs for various customer solutions
- Liaises with IP Team to ensure service activations are finalized and perform quality checks to assure first time customer service acceptance
- IP Network/ MPLS project support
- Demonstrates good understanding of basic IP requirements
- Produces and updates topology diagrams for newly delivered projects.
- Ensures a timely delivery of projects
- Engages in nominated IP related projects and supports the migration of key services to the MPLS backbone when required.
- Process Optimization and SLA fulfilment.
- Supports the 4 way reconciliation process to ensure accurate link count, billing accuracy and effective inventory management
- Continuously works with cross functional stakeholders to evaluate business processes and instigate process improvements
- Ensures relevant documentation is maintained and keeps the service catalogue updated with project related records.
- Ensures the process of solutions delivery is optimized from hardware is patch through to installation, integration, testing and operational handover.
- Keeps proper project records on all aspects of the project delivery.
- Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA targets with the aim of meeting Key Performance Indices (KPIs).
- Ensure Network Availability of 99.5% and <5% error rate on rejected delivered links due to poor project delivery.
- Contribute to achieving 99.5% availability by delivering new service requests/links with a minimum error rate and at acceptable sign off margins.
- Supports the IP operations team in troubleshooting and fixing any new links which have been rejected by customers due to poor quality or error in delivery.
Educational Level: Must have:
- A B.Eng. / B.Sc./B.Tech. other first Degrees in relevant disciplines.
- MBA will be an added advantage
- PMP or Prince2 project management methodology will be an advantage.
- CCNA/CCNP/AWS also an advantage.
- ITIL v3 also an advantage,
Working Experience:
Must have:
- At least 5 years post National Service work experience in Enterprise network deployments (IP/MPLS/Transmission/SDWAN/Cloud)
- Must have experience in managing telecom projects, Business Development and Client relations.
- Working knowledge of project management best practices
- At least five (2) years’ experience in a project management role in Telecoms.
How to Apply for this Offer
Send your application to [email protected]
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