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Engineer, Service Performance needed at 9Mobile – Apply Now

Job title : Engineer, Service Performance

Job Location : Abuja

Deadline : June 25, 2023

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Job ID: IRC5080

Job Summary

  • Monitoring, reporting and analysis of network key performance indicators.

Principal Functions

  • 24/7 real-time monitoring of network key performance indicators
  • Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
  • Flagging of degraded network key performance indicators for resolution
  • Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
  • Tracking and reporting of KPI for new technical features and equipment deployment
  • Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after fault resolution
  • Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
  • Generation of OPCOM reports and other network reports
  • Support reconciliation of KPI figures with 9mobile service providers and customers.
  • Handling periodic and ad hoc reports for Network Operations
  • Perform other duties as assigned by the Head, NOC & BSS.

Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
  • Two (2) years post NYSC work experience.

Experience, Skills & Competencies

  • Network availability and capacity management
  • Network administration
  • Microsoft Office suite
  • Network Surveillance/monitoring tools(advantage)


  • Communication
  • Analytical skills
  • Personal Effectiveness
  • Problem Solving
  • Presentation


  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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