Job Summary        

• Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions        

• 24/7 monitoring of active and passivenetwork nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipmentand enterprise solutions)
• Escalation of alarms, outages, dips,degradations, and other failures to field and BO teams for support, COF, andresolution
• Follow-up with resolver teams forresolution of network faults and incidents
• Management of incident tickets (TTcreation, assignment, tracking, update, and closure) within SLA
• Provision of support fortroubleshooting of POF and COF for network incidents
• Provision of support for fieldengineers in checking current alarms and operational status to ensure they areguided appropriately in fault resolution
• Interfacing (escalation and resolutionfollow-up) on network faults and incidents with other serviceproviders(Colocation service providers, lease lines and interconnect serviceproviders, etc.)
• Provision of regular periodic updateson all network faults and incidents
• Send notifications forplanned/unplanned outages to all stakeholders
• Provide operations primary point ofinterface for enterprise customers and partners
• Conduct initial demarcation ofenterprise customers and partners complaints
• Notify customers of problems onenterprise services and provide regular periodic updates on ongoing resolutionactions till service restoration
• Work with back office to ensurevisibility of all network nodes
• Process access to MGWs, BSCs, datacentres and network sites for maintenance and troubleshooting
• Perform other duties as assigned bythe Incident and Surveillance Manager

Educational Requirements        

• First degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience

Experience,Skills & Competencies        

• Knowledge
• Network Administration
• Microsoft Office suite
• Network Surveillance/monitoring tools(advantage)

Skills

• Personal Effectiveness
• Problem Solving
• Behavior
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus