End-User Compute Role needed at IT Horizons Limited

Save 2 weeks ago

IT Horizons Limited’s job vacancy, Career and Recruitment

Job title : End-User Compute Role jobs in Lagos

Job Location : Lagos

Deadline : July 08, 2022

Quick Recommended Links

A system integrator ICT company with a clear focus in technology enabled solutions and professional services is recruiting for End- User Compute Officer.

Job Summary

You will be responsible for scoping, designing, and developing Bill of Materials with pricing for solutions relating to Cyber Security and Networks Infrastructure. You will architect for other areas of solution as the company deem fit from time to time. Your goal is to win the customer with innovative solutions that solve customers’ problem at a price point that gives competitive edge without compromising quality and integrity.

Key Responsibilities

  •  Speaking with customers via email, phone, physical meetings for initial requirement capture
  •  Strong knowledge of Compute, Backup/DR, System and Microsoft Solutions.
  •  Knowledge of Network, Wireless, Collaboration, and Security Solutions.
  •  Maintain strong relationships with OEMs, in-market field sellers, partner under your area of concentration.
  •  Keep up to date with various OEM product announcements and sales incentives and programs under your area coverage.
  •  Support sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by Presales Lead or Sales Lead.
  •  Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the organization
  •  Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
  •  Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported
  •  Opportunistically pursues additional business development opportunities within clients. Collaborates with sales to ensure these opportunities are effectively covered and advanced
  •  Maintains high customer satisfaction ratings that meet company standards
  •  Completes required training and development objectives within the assigned time frame
  •  Builds relationships especially on C-level with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions.
  •  Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
  •  Establishing the customer environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
  •  Design and implementation of new solutions and improving resilience of the current environment
  •  Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization
  •  Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
  •  Deliver Proof of Concepts (POC)
  •  Product presentations and demonstrations
  •  Support with technical qualification of sales opportunities
  •  Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
  •  Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
  •  Support the team lead in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
  • Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issue
  • Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
  • Support of on-site engineers and end users/customer
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Liaising with project management teams, third-line engineers
  • Install, Configure and Troubleshoot various Compute (Storage, Server, Virtualization, Cloud, Backup and Disaster Recovery, NMS) and Microsoft Solutions and Services.
  • Perform maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
  • Plan, monitor, and control projects using the either PMBOK/PRINCE2 methodology
  • Investigate and resolve problems for services within your own area of responsibility; communicate to colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure
  • Liaise with vendors and other IT personnel for problem resolution
  • Other duties as may be assigned by your supervisor and management

Requirements for the Role

  •  University degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
  • MSc will be an added Advantage
  • Minimum of 2 years’ work experience in ICT/Telecoms or related industry Method of Application

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: career@ithorizonsng.com using the position as subject of email.

End-User Compute Role job vacancy in Nigeria, End-User Compute Role job vacancy in Lagos, ICT Jobs in Nigeria jobs in Lagos

Maintenance Technician - Elect needed at Wartsila Marine
Front Desk Officer needed at Marigold Hospital and Critical Care Center