About you and the Role  

• Zipline is building a global network of Distribution Centers from which our battery-powered autonomous aircraft deliver lifesaving medical supplies to patients in some of the most difficult to reach places on Earth. 
• As we build new Distribution Centers, we must also build strong teams of flight operators and arm them with the knowledge and skills to keep those high-tech systems operational in harsh, remote environments. 
• As an Electrical Training Instructor (ETI), you will be responsible for conducting and updating our training program for all of the Nest Electrical Technicians. 
• As an ETI you will deliver the training and ensure the transfer of skills needed to perform the installation and maintenance on our systems will be done safely and to our high Zipline standards.
• Through this process you will work closely with engineers, manufacturing technicians, and flight operators to gain a deep technical understanding of Zipline’s technology, the current procedures, as well as the pain points and gaps. 
• You’ll then need to draw on industry best practices and come up with creative new solutions that fit Zipline’s unique needs but allow our team to remain safe and operating at peak efficiency.  
• You must be resourceful and scrappy when needed, but always maintain an exceptional standard of safety, care and professionalism in the training you deliver. 
• At Zipline, we live our core values of transparency, servant leadership, and customer centricity. Our team’s collaborative nature combined with a mission-driven environment enables us to tackle seemingly impossible challenges together. 
• In this role, you will be serving and supporting operators at our Distribution Centers to reach the ambitious but necessary goal of 100% operational uptime, because every person who relies on Zipline for access to life-saving medicines deserves nothing less. 

What You’ll Do  

• Become an expert on key systems, techniques, and processes, such as: equipment and systems at a Zipline Distribution Center, existing installation processes, and troubleshooting/maintenance best practices
• Build and continuously update training curriculum to reflect Zipline’s latest Electrical systems and operating procedures 
• Support the Academy team to build new training curriculum & conduct trainings across a variety of technical fields
• Train and certify Nest Electrical Technicians (NET) on the correct installation and maintenance of Zipline equipment 
• Ensure every NET can independently troubleshoot any equipment issues quickly and safely
• Support the team to launch a new Distribution Center, specifically focused on the electrical installation of technical equipment 
• Support the team in responding to and/or fixing any technical issue that arises at a Distribution Center

What You’ll Bring

• 5-10 years of experience in the electrical field 
• Certification from a recognized organization is preferred but not required
• Ability to conduct engaging classroom and hands-on technical training sessions
• Demonstrated ability to build and implement technical training curriculum
• Capable of performing installation, maintenance and troubleshooting on industrial electrical equipment in a safe, detailed and professional manner
• Adept at communicating and working with non-native English speakers
• Able to travel 50% of the time