Job title : Electrical Support Engineer
Job Location : Lagos
Deadline : July 11, 2024
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Responsibilities
- Installations of new equipment for clients.
- Maintaining and servicing existing equipment installed at car park sites.
- Maintaining and servicing access controls installed on clients’ sites.
- Researching and self-learning on new technologies.
- Diagnosing, troubleshooting, and identifying solutions to resolve any system issues onsite and offsite.
- Following standard procedures for proper escalation/updating resolved and unresolved issues via communicating platforms provided.
- Ensure all issues are properly logged.
- Filing and documentation of signed job completion forms by clients with the office/admin personnel in charge.
- Resolving network issues, and configuring operating systems using remote connections to provide immediate support to clients after getting approval from management.
- Provide prompt and accurate feedback to management and clients.
- Prioritize and manage tasks at one time.
- Document all technical knowledge in the form of notes and manuals for future purposes.
- Reporting all outstanding jobs left daily, weekly, and monthly.
- Documenting installations, maintaining and servicing processes.
Requirements
- OND/HND in Electronics & Electrical Engineering; Mechatronics Engineering; Computer Engineering or Mechanical Engineering.
- Proven work experience as a technical support engineer or installation manager.
- Proven experience with troubleshooting and diagnosing hardware, networking, and software issues, answering inquiries, and documenting results.
- Providing simple and effective solutions.
- Ability to troubleshoot complex hardware, networking, and software issues.
- Prioritizing and managing the workflow to resolution.
- Proven customer service experience as a technical support engineer.
- Excellent soft skills like communication, flexibility, patience, and problem-solving.
- Critical thinker.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
- Engineering / Technical jobs
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