Position Summary

• As the Elderly Care Home Health Agency Manager, you will be responsible for overseeing the day-to-day operations of our agency, ensuring the provision of top-notch care services to our clients.
• You will play a crucial role in recruiting and managing staff, as well as implementing effective marketing strategies to attract new customers.
• The ideal candidate will possess a combination elderly home care managerial expertise, strong interpersonal skills, and a passion for improving the lives of the elderly.

Responsibilities
Staff Recruitment and Management:

• Develop and implement effective recruitment strategies to attract qualified and compassionate caregivers, nurses, and support staff.
• Conduct interviews, evaluate candidates, and make informed hiring decisions to build a skilled and reliable team.
• Provide orientation, training, and ongoing supervision to staff members to ensure their adherence to agency policies, procedures, and quality standards.
• Conduct regular performance evaluations and provide constructive feedback, coaching, and mentorship to enhance employee performance and professional growth.

Operations Management:

• Oversee the daily operations of the elderly care home health agency, ensuring compliance with applicable regulations, policies, and procedures.
• Maintain accurate client records and ensure confidentiality of sensitive information.
• Monitor and optimize the efficiency of operational processes, implementing improvements when necessary.
• Collaborate with other departments to ensure seamless coordination of care services and effective communication.
• Client Relationship Management:
• Foster positive relationships with clients and their families, ensuring their satisfaction with the care services provided.
• Conduct client assessments and develop personalized care plans in collaboration with healthcare professionals and clients’ families.
• Address client concerns, complaints, and feedback promptly and effectively, striving to continuously improve the quality of care.

Marketing and Business Development:

• Develop and implement marketing strategies to promote the agency’s services and attract new customers.
• Identify and target key market segments, fostering relationships with referral sources, such as hospitals, physicians, and community organizations.
• Participate in networking events, conferences, and community outreach activities to raise awareness of the agency’s offerings.
• Monitor market trends and competition, providing recommendations to senior management for business growth and expansion opportunities.
• Work with Digital marketing team to promote broad market scope for attracting new clients.

Financial Management:

• Collaborate with the finance department to develop and manage the agency’s budget.
• Monitor and control expenses, ensuring cost-effective operations without compromising the quality of care.
• Ensure accurate and timely billing processes, including coordination withaccounts department and management one payment structure.
• Regular update on billing and cost breakdown for clinent

Requirements

• Bachelor’s or other Degree in Nursing, Healthcare Administration, Business Management, or a related field.
• Proven experience (at least 5 years) in a managerial role within the elderly care or healthcare industry.
• Strong knowledge of elderly care regulations, policies, and best practices.
• Excellent leadership and team management skills, with the ability to inspire and motivate staff.
• Exceptional interpersonal and communication skills to build positive relationships with clients, staff, and external stakeholders.
• Demonstrated ability to develop and execute effective recruitment and retention strategies.
• Proficiency in marketing techniques and strategies to attract and retain clients.
• Strong organizational and problem-solving skills, with the ability to prioritize tasks and make sound decisions.
• Knowledge of financial management principles and experience in budget development and control.
• Ability to adapt to changing environments and work effectively under pressure.