(E-Commerce) Business and Operations manager needed at Motopay

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Job title : (E-Commerce) Business and Operations manager

Job Location : Lagos

Deadline : December 17, 2023

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About the job

  • We are currently looking for a business and operations manager with an eCommerce background to develop and oversee Motopay’s eCommerce operations, ensuring a seamless and positive customer purchasing experience and understand the eCommerce landscape to identify improvement areas, develop growth strategies, and manage all daily operations to drive online sales.

Responsibilities

  • Develop and execute strategies to improve customer service throughout the eCommerce journey.
  • Monitor sales performance and track key metrics, analyzing data to identify areas for improvement and implement necessary changes.
  • Implement efficient processes and procedures to ensure timely and accurate order fulfillment.
  • Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
  • Manage customer inquiries, complaints, and feedback promptly and effectively.
  • Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.
  • Stay updated with industry trends, technologies, and best practices in eCommerce operations, implementing relevant strategies to increase revenue and profitability.
  • Collaborate with other departments, including marketing, supply chain, and customer support to ensure seamless integration across all functions.
  • Track and analyze inventory levels, ensuring optimal stock availability and minimizing stock-outs or excess inventory.
  • Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction.
  • Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.
  • Enhanced customer satisfaction through optimized eCommerce operations.

Requirements

  • Minimum of 5 years of experience in eCommerce operations management.
  • Strong knowledge of eCommerce platforms, technologies, and industry best practices.
  • Excellent organizational and communication skills.
  • Proven experience in developing and implementing plans to improve the customer experience.
  • Ability to work collaboratively and effectively with cross-functional teams.
  • Proficiency in customer data analysis and business intelligence tools.
  • Analytical and problem-solving mindset, with the ability to make data-driven decisions.
  • Adaptable and flexible, navigating and thriving in a dynamic eCommerce landscape.
  • Results-oriented, with a focus on achieving and exceeding targets.
  • Excellent interpersonal and communication skills to effectively collaborate with stakeholders at all levels.
  • Self-motivated and organized, with strong attention to detail and the ability to prioritize tasks effectively.
  • Strong leadership and decision-making skills to drive successful eCommerce operations.

How to Apply for this Offer

Send your application to best@motopayng.com
  • Sales / Retail / Business Development jobs
  • (E-Commerce) Business and Operations manager jobs