Job role

The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer

• Answer inquiries regarding Green Africa Products
• Educate and enlighten customer on the new and existing products of the company
• Provide customers with travel suggestions and information sources and respond to enquiries
• Inform customers of essential travel information, such as travel times, operating terminal etc
• Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
• Responsible for post-departure activities and front-line document
• Always seek to secure Customer Loyalty by providing exceptional service
• Resolution of Customer problems and ensuring that customers’ needs are met adequately
• Book reservations and issue tickets to customers if there is a requirement
• Plan route and compute ticket cost, using schedules and computer
• Make ticket booking, quote fare, and send to direct customers by email
• Prepare and forward daily sales report to the gLead at every close of shift
• Prepare customer invoices and accept payment
• Respond to enquiries
• Determines whether space is available on travel dates requested by customer
• Maintain accurate records and update PNR files
• Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager

Qualifications

• Bachelor’s degree in any related field
• Creative and proactive personality with can do approach
• Exceptional Communication and Interpersonal skills
• Time flexibility and ability to travel
• High- level numeracy skills
• Strong ability to pay attention to detail