Job title : Drop-off Management Agent
Job Location : Lagos
Deadline : August 31, 2024
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JOB SUMMARY
The Drop-off Management role involves immediate outreach to customers who have initiated loan inquiries via WhatsApp but dropped off during this process. This position requires proactive follow-up to understand the reasons for the drop-off and aid resolve customer concerns. Successful candidates will possess exceptional customer service, follow-up, sales, and outbound engagement skills. The primary goal is to ensure that all drop-off customers on all our lending platforms are duly engaged and to drive customer satisfaction and sales.
Responsibilities:
- Immediate Customer Engagement: Make prompt calls to customers who have initiated but abandoned loan requests via our lending platform
- Follow-Up Procedures: Consistently follow up with customers to understand the reasons behind their drop-off and address any concerns they may have.
- Issue Resolution: Assist customers in resolving any issues or queries they encountered during their interaction with our lending services.
- Customer Service Excellence: Always provide outstanding customer service, ensuring a positive experience for every customer engaged.
- Sales Skills: Utilize persuasive sales techniques to assist customer continue with their loan application process
- Outbound Engagement: Engage customers proactively, maintaining a professional and friendly demeanor throughout the interaction
Job Requirement
- Excellent customer service skills with a strong focus on customer satisfaction.
- Proven ability to follow up consistently and persistently with customers.
- Sales experience or aptitude for persuasive communication.
- Strong outbound engagement skills, including the ability to build rapport quickly.
- Effective time management and organizational skills.
- Excellent outbound engagement abilities, including phone etiquette and written communication.
Person Specification
- Minimum 1 years of experience in a customer service, sales, or call center role.
- Flexible working hours to accommodate customer availability, including evenings and weekends if necessary.
- Fluency in Hausa.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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