The key purpose of this role is to drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities. Ensure DPO Delivery Pillar and Good Operating Practices are adhered to.

Key outputs and responsibilities:

• Implement DPO management routines 
• Operational work diagnosis (OWD) done to check compliance to all SOP’s and standards
• Dedicated work area 5’s inspection / audit, visual boards updated with 5’s scores and gaps
• OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC
• Track Customer delivery performance (CDP) reasons & action plans developed and implemented     
• Driver feedback analysis done, and feedback given to drivers 
• Relevant customer service training conducted for delivery team
• Refusals tracked, analysed and action plans created and implemented 
• OWD’s done for Quality, truck departure, truck arrival and truck delivery process at POC
• Transport labour productivity – GOPS completed, and action plans developed 
• Delivery process standardized and SOP’s implemented 
• Plan vs actual km analysed, action plans developed and implemented
• Maintain open communication channels with CIC and Centralized Planning
• Track and adhere to SLA with stakeholders to leverage appropriate relationships

Own and Drive Implementation of DPO:

• Engage with the Plant regarding their DPO dream by driving DPO on the shop floor.
• Representation during milestone audits will be necessary to support the Plant’s DPO dream

Profile:

• Min. of B.Sc./ B.Tech /HND in a related field.
• 2 years experience in Logistics and Supply Chain Management
• Knowledge of customer service principles
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Strong achievement orientation
• Ability to adapt to change effectively
• Excellent coaching capability
• Strives for continuous improvement