Responsibilities

• Communicate with Management as needed to maximize efficiencies and resolve issues;
• Oversee improvement in customer satisfaction and dispatch satisfaction;
• Provide subordinate coaching and assistance when required;
• Maintain professional appearance and demeanor;
• Recommend promotions;
• Fill in as a Dispatcher when required;
• Interviews applicants; Handles employee grievances and complaints;
• Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees;
• Ensure overall compliance with various office policies such as uniforms, use of electronic devices, phone compliance, meal breaks, and attendance;
• Manages and coordinates technical workforce job completion;
• Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed promptly;
• Obtain daily service disruptions in Excel Workbook;
• Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
• Accurately trace lost or delayed shipments;
• Monitor dispatcher routes to manage on-time performance.

Requirements

• BSc, HND in Business Management or Administration or in other relevant field
• At least three (3) to five (5) years in supervisory experience is preferred
• Ability to manage multiple projects while managing 7-day/week operations;
• Strong customer service skills;
• Ability to learn and demonstrate efficiency in your working
• Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department;
• Ability to adapt and remain flexible in a dynamic environment;
• Ability to work independently and follow directions;
• Proficient with all Microsoft Applications required.