• Role Overview:
• Responsible for providing an efficient and effective planned preventative maintenance, reactive
• maintenance and remedial works programme in a manner that achieves the objectives of the client
• by proactively administering the workplace services in accordance with the Service Agreement.
•  
• Key objectives of the role (Not exhaustive or necessarily in order of importance):
• 1. Engineering Operations.
• 2. Check for alarm indications. Investigate and implement rectification plans as necessary and
• follow the escalation procedures as set out by the client.
• 3. Document and escalate alarms according to internal process.
• 4. Monitor critical features and ensure process and equipment are operating according to set
• parameters.
• 5. Ensure email correspondence is managed in real time.
• 6. Transfer all hard copy information from operational teams to electronic document management
• platforms.
• 7. Update DC alert spread sheet on all customer notifications.
• 8. Ensure all DC alerts are closed out for the day unless instructed otherwise by the client.
• 9. Raise all work order and ensure closed as per local KPI and SLA guidelines.
•  
• General Administration:
• Ensure high level of customer service is provided and maintained via formal communication, email.
• Ensure that weekly documented audits/ inspections by quality controller are presented to Site manager for signature before filing.
• Action job cards and advise on outstanding job cards and ensure job cards are fully completed and signed off by the requestor.
• All calls to be logged with the help desk.

Essential Education / Experience Knowledge & Skills:

The successful candidate will have the following background:

• Grade 12.
• A Technical N3/4 Certification is a must.
• Computer skills is essential.
• CDCP-compulsory.
• 3 years’ experience in similar position – experience within Data Centre’s and added advantage.
• Facilities maintenance experience.
• Excellent customer relation skills.
• Good communication skills.
• Ability to plan, organise and control own work effort.
• Ability to work under pressure.
• Clear criminal record.

Other:

• Willingness to work shifts.
• Willingness to work overtime where required.
• Knowledge of equipment, materials. and suppliers used in facilities management.
• Have a good knowledge of machine tools, general maintenance.
• Excellent facility with common hand and power tools.
• Familiarity with building layouts and infrastructures.
• Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof.
• Understand and follow oral and written instructions.