Responsiblities :

• Follow up the immediate resolution of critical and challenging system faults  
• Liaise with OEM for issues bordering on level 3 support on the equipment or network
• Ensure compliance to COMPANY’S HSE practices..
• Carry out analysis of routine maintenance report with the aim of proactively implementing any recommended corrective action
• Implementation of major equipment relocation, equipment installation, network reengineering, reconfiguration and commissioning.
• Training and mentoring of the support engineers and technicians within the team
• Supervision of the team maintaining homogeneous equipment within the Data equipment and network
• Resolution of level 2 and above faults on Data/structure equipment and network within the SLA
• Preparation and implementation of routine or preventive maintenance
• Updating of network as-built and site engineering documents
• Provide periodic statistics on system performance.
• Mentoring of Support engineers and Technicians within his team
• Installation, configuration and maintenance of Untrust (Internet) systems  including Firewalls.
• Installation, configuration and maintenance of data support infrastructure for Industrial networks (including DCS/ICSS/PI systems) in conjunction to FO/Instrument team. Resolution of all incidents related to data support infrastructure for Industrial networks.
• Decommissioning of Data, TOIP and VC equipment at all locations
• Installation, configuration & maintenance of Wi-Fi APs & devices (regardless of OEM) like Ucopia & Cisco WLAN controllers)
• Installation, configuration and maintenance of TOIP Voice Gateways and Gatekeepers (regardless of OEM).
• Installation, configuration and maintenance of Message display/CBIS/DMIS systems.
• Installation, configuration & maintenance of data multiplexers, data monitoring and management tools (regardless of OEM) like packet shapers, Netflow (Solar winds), Cisco Prime, Cisco TACACS/ACS/ISE etc.
• Installation, configuration and maintenance of all Data Infrastructure devices(regardless of OEM), TOIP,CUCM, Cisco IP phones, Analog phones, Modems, IPTV devices, IP CCTV devices, VC devices etc.
• Resolution of all incidents related to TOIP devices (regardless of OEM) including CUCM, Voice Gateway routers, Analog VGs, Cisco IP phones,
• Routine and Preventive Maintenance of Video Conference (VC) Infrastructure; Daily & Weekly testing and Availability reporting on VC devices
• Routine and Preventive Maintenance of TOIP Infrastructure; Daily & Weekly testing and Availability reporting on TOIP device