Data Analyst – NYSC Intern needed at Outcess Solutions Nigeria Limited

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Job title : Data Analyst – NYSC Intern

Job Location : Lagos

Deadline : September 30, 2023

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Responsibilities 

  • Prepare daily reports, both internal and external
  • Prepare Contact Centre performance reports by collecting, analyzing and summarizing
  • data and trends while sharing data with Call Centre Operations.
  • Generation of real-time and historical reports to monitor various parameters so as to
  • ascertain service level achievement and monitor company growth, daily, weekly,
  • monthly and quarterly business review reporting and presentations.
  • Performance, Project, training/learning, leave and Team management.
  • Develop and manage employee database.
  • Perform other special projects as may be assigned by the Head of MIS.

Requirements

  • OND / HND / Bachelor’s Degree in Computer science / Data analysis or other related fields.
  • Not more than 34 years of age
  • 1 – 3 years of work experience
  • Relevant experience in Customer Service is an advantage.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.
  • Must be currently serving in Lagos Mainland.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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