Data Analyst – NYSC Intern needed at Outcess Solutions Nigeria Limited

Responsibilities 

• Prepare daily reports, both internal and external
• Prepare Contact Centre performance reports by collecting, analyzing and summarizing
• data and trends while sharing data with Call Centre Operations.
• Generation of real-time and historical reports to monitor various parameters so as to
• ascertain service level achievement and monitor company growth, daily, weekly,
• monthly and quarterly business review reporting and presentations.
• Performance, Project, training/learning, leave and Team management.
• Develop and manage employee database.
• Perform other special projects as may be assigned by the Head of MIS.

Requirements

• OND / HND / Bachelor’s Degree in Computer science / Data analysis or other related fields.
• Not more than 34 years of age
• 1 – 3 years of work experience
• Relevant experience in Customer Service is an advantage.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Must be currently serving in Lagos Mainland.