Job title : Customer Support & Operations Associate
Job Location : Lagos
Deadline : December 20, 2023
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- This is a full-time, on-site role as a Customer Support & Operations Associate. The Customer Support & Operations Associate will be responsible for managing day-to-day customer support operations, responding to customer inquiries, resolving issues, and performing administrative tasks to ensure a seamless customer experience.
- The role demands attention to detail, strong interpersonal skills, and the ability to multitask in a fast-paced environment.
- Customer Satisfaction
- Issue Resolution
- Customer Retention.
Qualifications and Requirements
- Bachelor’s Degree or higher in Business Administration, Operations Management, Communications, or related field
- 2 years experience and ITIL certification
- Operations, analytical and problem-solving skills
- Strong communication and interpersonal skills
- Proven customer service experience and the ability to develop customer relationships
- Fluent English speaker (spoken and written)
- Can work well in a team and has excellent organization and time-management skills
- Candidates must reside on the island for proximity.
How to Apply for this Offer
Interested and qualified candidates should send their updated CV to: email@example.com using the Job Title as the subject of the mail.
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- Customer Support & Operations Associate jobs
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