Customer Support & Operations Associate needed at Reposebay Human Resources Limited

Lagos Customer Service Full Time

Save 3 weeks ago

Job title : Customer Support & Operations Associate

Job Location : Lagos

Deadline : December 20, 2023

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Role Description

  • This is a full-time, on-site role as a Customer Support & Operations Associate. The Customer Support & Operations Associate will be responsible for managing day-to-day customer support operations, responding to customer inquiries, resolving issues, and performing administrative tasks to ensure a seamless customer experience.
  • The role demands attention to detail, strong interpersonal skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Customer Satisfaction
  • Issue Resolution
  • Customer Retention.

Qualifications and Requirements

  • Bachelor’s Degree or higher in Business Administration, Operations Management, Communications, or related field
  • 2 years experience and ITIL certification
  • Operations, analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Proven customer service experience and the ability to develop customer relationships
  • Fluent English speaker (spoken and written)
  • Can work well in a team and has excellent organization and time-management skills
  • Candidates must reside on the island for proximity.

How to Apply for this Offer

Interested and qualified candidates should send their updated CV to: celestina@reposebayhr.com using the Job Title as the subject of the mail.

  • Customer Service jobs
  • Customer Support & Operations Associate jobs

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