Customer Support Officers needed at Opay Nigeria – Apply Now
Job title : Customer Support Officers
Job Location : Lagos
Deadline : July 06, 2023
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Job Description
- The Customer Support Agent is responsible for resolution of all enquiries, complaints and requests received via OPay customer support telephone lines, establishing and management of customer relationships.
Key Duties/ Responsibilities
- Answer all incoming calls from customers and provide resolution to complaints, enquiries and requests.
- Document and report all call information according to standard operating procedure.
- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.
- Follow up with customer calls where necessary.
- Report service failures and other product related issues observed while taking calls from customers to the call center management for further actions.
Requirements
- Minimum ND in Mass Communication or related courses
- 1-2 years experience as a call center or customer service agent.
- Strong written and verbal communication skills, with attention to detail
- Strong analytical, organizational, and multi-tasking skills.
- Energetic, highly self-motivated and able to work efficiently and productively.
How to Apply for this Offer
Kindly send resume to [email protected]
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