1 year ago
Job title : Customer Support Officer jobs in Lagos
Job Location : Lagos
Deadline : March 28, 2023
Quick Recommended Links
Job Overview
- As the Customer Support Associate, you will be the first contact our customers (existing and potential) make with GreenKey FM.
- You will be responsible for ensuring that our customers have a seamless support experience over the phone, live chat and emails.
- This includes handling incoming issues and working with other teams to troubleshoot problems.
- You will also serve as a feedback channel to the company by relaying their concerns and problems to the relevant teams so that we can fix the gaps.
Responsibilities
- Provide seamless/personalised customer experience to our customers.
- Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
- Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
- Maintain updated knowledge of the organization’s products, services, and customer service policies.
- Communicate effectively with stakeholders to help resolve issues with GreenKey FM support tools.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Recommend new services/solutions or make suggestions for improvements by identifying relevant features and opportunities.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Provide platform training and onboarding for new and existing users.
- Develop and maintain an ideal user/customer profile and collect User feedback.
Requirements
- Minimum of a Bachelor’s Degree from a recognized institution.
- 1 – 2 years previous customer service experience is a plus.
- Strong command of written and verbal English.
- Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
- Familiarity with customer relationship management (CRM) software programs.
- Ability to explain complex concepts in a clear, simple manner to customers.
- Excellent organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to cooperate with customers and management to resolve any issues that may arise.
- Passion for delivering an amazing customer experience.
- Good time management skills and an ability to thrive in a fast-paced environment.
- Proximity to the island is key.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Customer Service jobs
- Customer Support Officer jobs