Customer Support Officer needed at GreenKey Facility Management

Job Expired
1 year ago

Job title : Customer Support Officer jobs in Lagos

Job Location : Lagos

Deadline : March 28, 2023

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Job Overview

  • As the Customer Support Associate, you will be the first contact our customers (existing and potential) make with GreenKey FM.
  • You will be responsible for ensuring that our customers have a seamless support experience over the phone, live chat and emails.
  • This includes handling incoming issues and working with other teams to troubleshoot problems.
  • You will also serve as a feedback channel to the company by relaying their concerns and problems to the relevant teams so that we can fix the gaps.

Responsibilities

  • Provide seamless/personalised customer experience to our customers.
  • Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
  • Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
  • Maintain updated knowledge of the organization’s products, services, and customer service policies.
  • Communicate effectively with stakeholders to help resolve issues with GreenKey FM support tools.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Recommend new services/solutions or make suggestions for improvements by identifying relevant features and opportunities.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Provide platform training and onboarding for new and existing users.
  • Develop and maintain an ideal user/customer profile and collect User feedback.

Requirements

  • Minimum of a Bachelor’s Degree from a recognized institution.
  • 1 – 2 years previous customer service experience is a plus.
  • Strong command of written and verbal English.
  • Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
  • Familiarity with customer relationship management (CRM) software programs.
  • Ability to explain complex concepts in a clear, simple manner to customers.
  • Excellent organizational and multitasking skills.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Willingness to cooperate with customers and management to resolve any issues that may arise.
  • Passion for delivering an amazing customer experience.
  • Good time management skills and an ability to thrive in a fast-paced environment.
  • Proximity to the island is key.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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  • This job has expired!