Customer Support Officer / Marketer needed at Elvaridah

Job Expired
4 weeks ago

Job title : Customer Support Officer / Marketer

Job Location : Lagos

Deadline : February 14, 2024

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Position Overview

  • We are seeking dedicated and enthusiastic individuals to join our team as Customer Support/Marketers.
  • This hybrid role requires a versatile skill set to effectively handle customer inquiries and contribute to our marketing efforts.
  • The successful candidates will play a key role in ensuring a positive customer experience and promoting our brand.

Responsibilities
Customer Support:

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Provide accurate information regarding our products/services.
  • Resolve customer issues and ensure satisfaction.
  • Maintain a high level of professionalism and empathy in all interactions.

Marketing:

  • Assist in the development and execution of marketing strategies.
  • Conduct market research to identify trends and customer needs.
  • Collaborate with the marketing team to create engaging content for various platforms.
  • Support in the planning and execution of promotional events.

Communication:

  • Effectively communicate product features and benefits to potential customers.
  • Collaborate with the sales and marketing teams to align messaging and promotional activities.

Relationship Building:

  • Build and maintain positive relationships with customers and partners.
  • Gather customer feedback and provide insights to improve products/services.

Qualifications

  • Education: Bachelor’s Degree in Business, Marketing, or a related field is preferred.
  • 1 – 2 years relevant work experience.
  • Proven experience in customer support or a related field.
  • Strong communication and interpersonal skills.
  • Basic understanding of marketing principles.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Tech-savvy with proficiency in CRM tools and Microsoft Office suite.

Benefits

  • Salary: N60,000 Monthly.
  • Professional development opportunities
  • Friendly and collaborative work environment
  • If you are passionate about delivering exceptional customer service, contributing to marketing initiatives, and being part of a dynamic team, we invite you to apply for the Customer Support / Marketer position.
  • Join us in redefining the Fintech landscape!

How to Apply for this Offer

Interested and qualified candidates should send their CV to: careers@elvaridah.com using “Customer Support / Marketer” as the subject of the mail.

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  • This job has expired!

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