Job Description

• Respond promptly to customer inquiries via phone, email, and via any other means.
• Acknowledge and resolve customer complaints or issues in a timely and professional manner.
• Provide product information, technical support, and troubleshooting assistance to customers.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Identify and report trends in customer feedback to improve products and services.
• Provide feedback on customer pain points and suggest improvements to enhance the customer experience.
• Stay updated on product knowledge, company policies, and industry trends.
• Assist in creating and updating customer support documentation, including FAQs and knowledge base articles.
• Uphold company values and policies while delivering excellent customer service.

Qualifications

• Candidates should possess a Bachelor’s Degree qualification with 2 – 3 years work experience.
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Patience, empathy, and a genuine desire to help customers.