Role Summary

• The Customer Success Specialist role is an essential position at Cäm. We are looking for a person who is excited about providing potential and existing customers with exceptional experiences and services by identifying their needs, responding to their queries, and collaborating with internal departments to optimise the customer experience and increase brand awareness.
• This role requires excellent communication and negotiation skills, and in-depth product knowledge. It also requires proficiency in the use of technology to input data, develop reports and manage systems.

Responsibilities

• Turn prospects into loyal clients and raving fans by developing and sustaining long-lasting relationships with customers. Calling potential customers to explain company products and encourage purchases by uncovering their true needs and recommending the best Cäm products
• Use automated, user-friendly systems, reports, dashboards that will support our analytical and business needs
• Full ownership of queries and complaint flow for our customers 
• Take a solution-oriented approach to solve customer inquiries, assist in placing orders, and offering additional products to fit the customer needs
• Direct point of contact to handle questions and complaints ensuring a successful customer journey and experience
• Provide insights from customer engagement that will support analytics, business strategy and enhance the customer experience
• Effectively use technology-driven communication tools to communicate with our customers, including phone calls, WhatsApp, email, social media, and Customer Relationship Management (CRM) software.
• Oversee the entire sales process from accepting customer orders up to the point of delivery
• You will be required to review sales data to determine trends in productivity, and prepare accurate reports using data from internal and external sources.

Requirements

• Minimum of a Bachelor’s Degree in any related field
• 0 – 1 year of successful sales and customer service experience
• Proficiency in G-suite & MS- Office applications.

Skills and Attributes:

• Competency in word processing, use of spreadsheets, database and presentation software
• Problem-solving and analytical skills
• Excellent product knowledge
• Excellent oral and written communication skills
• Can do attitude and willingness to take initiative 
• High level of integrity
• Excellent phone etiquette skills
• Extremely polite and can operate with a high level of professionalism 
• High level of organisational skills with strong attention to detail
• Excellent conflict resolution skills can work through difficult problems 
• Ability multitask and use project management tools like google calendar 
• Team player and collaborator
• Passion for social impact business models (creating a positive impact through your job!)
• Ability to build relationships and influence people at all levels and functions.