Customer Success Manager is needed at Alpha Mead Facilities & Management Services

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Operations Manager Needed at One Acre Fund
Business Development Manager (Female) is needed at Arit of Africa Limited

Alpha Mead Facilities & Management Services’s Career and Recruitment Vacancy

Job title : Customer Success Manager jobs in Lagos

Job Location : Lagos

Deadline : October 06, 2021

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  • Manage the day-to-day running of the Customer Experience Centre for business development, leading the key strategic pillars of Telemarketing, Help Desk Management and Customer Lifetime Value (CLV).
  • Co-ordinate the activities of the unit, optimize the investment in technology and drive adoption and acceleration.
  • Manage the business automation processes of the unit
  • Improve customer service experience, engage customers and facilitate organic growth
  • Manage the Telemarketing Programme of the company efficiently and effectively.
  • Manage and setting up (if required) processes and systems to manage customers‰Ûª requests and feedback to increase satisfaction.
  • Lead and develop customer relationship programmes, systems, initiatives, etc to increase and improve Customer Lifetime Value.
  • Develop customer orientation programmes that will entrench the ‰ÛÏWe Care‰Û?‰Û essence of the company in employees and stakeholders.
  • Managing the process of Customer Satisfaction and Engagement for the company and advising the company on planned programmes of improvement and remedy.
  • Keep accurate records and document customer service actions and discussions
  • Keep ahead of industry‰Ûªs developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets

Qualifications

  • A first degree in a relevant field

  • Minimum of 4 years of experience as a Customer Experience Manager

  • Understanding and proficiency in business automation processes

  • Proficiency in use of CRM/Request Management Software for sale and request management.

  • Understanding of trends, and developments in Customer Relations and ability to train and grow a team.

  • Excellent verbal & phone communication skills, with active listening

  • Excellent relationship management skills and highly developed emotional intelligence

  • Experience working in or interfacing with sales and marketing functions is highly desired.

Additional Information

  • Strong leadership skills
  • Proficient in MS Office
  • Attention to details

*Customer Success Manager jobs in Nigeria

*Customer Service jobs in Lagos

How to Apply for this Offer

Interested and Qalified candidates should Click here to apply online

*Customer Service jobs in Nigeria

Operations Manager Needed at One Acre Fund
Business Development Manager (Female) is needed at Arit of Africa Limited

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