Alpha Mead Facilities & Management Services’s Career and Recruitment Vacancy
Job title : Customer Success Manager jobs in Lagos
Job Location : Lagos
Deadline : October 06, 2021
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- Manage the day-to-day running of the Customer Experience Centre for business development, leading the key strategic pillars of Telemarketing, Help Desk Management and Customer Lifetime Value (CLV).
- Co-ordinate the activities of the unit, optimize the investment in technology and drive adoption and acceleration.
- Manage the business automation processes of the unit
- Improve customer service experience, engage customers and facilitate organic growth
- Manage the Telemarketing Programme of the company efficiently and effectively.
- Manage and setting up (if required) processes and systems to manage customersÛª requests and feedback to increase satisfaction.
- Lead and develop customer relationship programmes, systems, initiatives, etc to increase and improve Customer Lifetime Value.
- Develop customer orientation programmes that will entrench the ÛÏWe CareÛ?Û essence of the company in employees and stakeholders.
- Managing the process of Customer Satisfaction and Engagement for the company and advising the company on planned programmes of improvement and remedy.
- Keep accurate records and document customer service actions and discussions
- Keep ahead of industryÛªs developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
A first degree in a relevant field
Minimum of 4 years of experience as a Customer Experience Manager
Understanding and proficiency in business automation processes
Proficiency in use of CRM/Request Management Software for sale and request management.
Understanding of trends, and developments in Customer Relations and ability to train and grow a team.
Excellent verbal & phone communication skills, with active listening
Excellent relationship management skills and highly developed emotional intelligence
Experience working in or interfacing with sales and marketing functions is highly desired.
- Strong leadership skills
- Proficient in MS Office
- Attention to details
*Customer Success Manager jobs in Nigeria
*Customer Service jobs in Lagos
How to Apply for this Offer
Interested and Qalified candidates should Click here to apply online
*Customer Service jobs in Nigeria