Customer Success Consultant (Payments) needed at Klasha – Apply Now

Job Expired
10 months ago

Job title : Customer Success Consultant (Payments)

Job Location : Not specified

Deadline : July 07, 2023

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About the Role

We are looking for a seasoned Customer Success Consultant with significant experience in fintech, payment solutions, and our CRM platform, Intercom. Your expertise will be pivotal in automating processes, developing purpose-built workflows, and understanding customer pain points that can be addressed with robust systems.

In this role, you will be expected to:

Analyse and Improve Current Systems and Processes:

  • Review the existing workflows, processes, and integrations within Intercom.
  • Identify areas for improvement and inefficiencies.
  • Develop New Workflows and Merchant Success Processes:
  • Design streamlined workflows to reduce manual work and improve response times.
  • Establish a distinct merchant success process tailored to the specific needs of our merchant customer segment.
  • Enhance Intercom Integration:
  • Identify new integrations within Intercom to boost productivity, improve customer interactions, and provide more data for analysis.
  • Create a unique set of KPIs to measure the effectiveness of our customer service and merchant success operations.
  • Equip the customer success team with skills on new workflows, the merchant success process, and the use of KPIs.
  • Monitor Performance and Implement Improvements:
  • Monitor the effectiveness of new workflows, integrations, and the merchant success process using the developed KPIs.
  • Make necessary adjustments based on performance data.

The ideal candidate should:

  • Hold a Bachelor’s degree in a technical field, such as computer science or engineering.
  • Have at least 5 years of experience in a customer success leadership role within fintech or payment solutions.
  • Demonstrate a track record of building and leading successful customer success teams with a focus on operationalizing and automating processes.
  • Have strong technical skills, including proficiency with SQL, data analysis tools like Excel, and Intercom as a CRM platform.
  • Possess excellent communication skills and the ability to multitask in a fast-paced, dynamic environment.
  • Have strong analytical and problem-solving acumen, with a data-driven decision-making approach.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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