Job title : Customer Success Analyst
Job Location : Lagos
Deadline : July 18, 2024
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Responsibilities
Customer Onboarding:
- Guide new customers through the initial setup and usage of the product.
- Conduct training sessions and create onboarding materials.
Customer Engagement:
- Maintain regular contact with customers to understand their needs and goals.
- Proactively identify potential issues and provide solutions.
Data Analysis:
- Monitor customer usage patterns and metrics to identify trends and areas for improvement.
- Analyze customer feedback to recommend product enhancements.
Customer Support:
- Address customer inquiries and issues promptly and efficiently.
- Work closely with the support team to resolve complex problems.
Customer Retention:
- Develop strategies to increase customer loyalty and reduce churn.
- Implement programs to encourage customer engagement and satisfaction.
Cross-Functional Collaboration:
-
Collaborate with sales, marketing.
Requirements
-
Candidates should possess B.Sc Degrees with relevant work experience.
How to Apply for this Offer
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.
- Customer Service jobs
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