Customer Solutions Associate needed at Branch International

Job Overview

• You will be responsible for providing an inspiring and delightful experience for our customers.
• This role is based in Lagos and will report to the Customer Solutions Manager.
• Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.

Responsibilities

• Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product

Qualifications

• Minimum of a first degree
• Proficient typing speed (ideally above 45 wpm). This will be tested.
• Excellent communication skills, both oral and written
• 0-2 years of customer service experience in a startup is an added advantage
• Intermediate Microsoft Office and analytical skills
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.