Customer Services Specialist needed at Medvron Group
Job title : Customer Services Specialist jobs in Lagos
Job Location : Lagos
Deadline : April 16, 2023
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We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Responsibilities:
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
Requirements:
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- OND/HND/BSc in Information Technology or relevant diploma.
How to Apply for this Offer
Interested and qualified candidates should apply using the Apply Now button below.
- Customer Service jobs
- Customer Services Specialist jobs