Job title : Customer Services Personnel
Job Location : Lagos
Deadline : September 24, 2024
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Job Details
- Respond to customer inquiries via phone, email, chat, or in-person, ensuring prompt and accurate information is provided.
- Handle and resolve customer complaints or escalate issues to relevant departments as needed.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Identify customer needs and offer appropriate solutions or alternatives.
- Process orders, returns, and exchanges according to company procedures.
- Keep records of customer interactions, transactions, comments, and complaints using customer service software.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Provide feedback to management on areas for improvement based on customer interactions.
- Stay updated on company products, services, policies, and any promotions.
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
- Customer Service jobs
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