Customer Services Executive needed at Elkins Marine Training International Nigeria Limited

Job Expired
4 weeks ago

Job title : Customer Services Executive

Job Location : Imo

Deadline : February 13, 2024

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Description

  • Customer communication.
  • Using IT, organization and time management tools to find and handle cases.
  • Apply confidentiality when handling customer data and information
  • Monitor, Identify, update and report on customer cases and status.
  • Provide accurate information for customers on the use of products and services.
  • Educate customers on new products and services.
  • Document, use records and logs effectively.
  • Identify and resolve customer queries effectively and efficiently
  • Maintain quality standards.
  • Follow through on customer queries with timely responses
  • Ensuring prompt resolution and feedback.
  • Train and keep ahead of current information
  • Relay timely information.

Requirements

  • Candidates should possess relevant qualifications with 2+ years of relevant work experience.
  • Do not apply if you are entry-level unless you have the relevant skills.

Skills:

  • Excellent voice and fluent English
  • Very patience and calm
  • You need to be skilled on the computer, software and email platform.
  • Excellent Communication skills
  • Time Management
  • Fast learner
  • Problem-solving
  • Good mentality.
  • You must be modern and well educated and suited for a corporate environment.
  • You must be physically fit to apply for this role.

Please do not apply:

  • If you can not communicate professionally and respectively,
  • If you are not used to a modern setup.
  • Do not apply if you have other commitments.
  • You can not type more than 20/30 words per minute.
  • If you do not have good time management.
  • If you do not have phone manners.
  • If you find PH road too far from your location. – Travel must not be a challenge.
  • If you can not send a full email application, with an introduction on the email body, a CV and an attached photo of yourself.
  • If you are having challenges with accommodation, need urgent quick money, just trying to avoid being idle at home.
  • This role is for a professional or potential top professional. You will be assessed.

How to Apply for this Offer

Interested and qualified candidates should send their CV to: intrecruitsnig@gmail.com using the Job Title as the subject of the email.

Application Procedure
You will be assessed at 5 different stages to qualify for this role:

  • Online application
  • Phone intro
  • Phone interview
  • Physical interval
  • Physical tests and assessments
  • Work base training and assessments.

This is a minimal requirement at each of the stages:

  • Applicants must have:
    • Excellent communication
    • Solid knowledge of Computer and software (microsoft office)
    • Excellent on emails and other apps for communication.

Note
Read this carefully. Missing out this information below makes your application void. Follow all the instructions to avoid wasting time and resources:

  • Please do not send an application with JUST AN ATTACHMENT only. Send a formal message and photo attached to be considered. If it is just an attachment, your application will be rejected.
  • Politely introduce yourself when you send an email application. NOT JUST AN ATTACHED FILE.
  • You will be assessed, so please prepare before you apply.
  • The role requires full attention so does not suit anyone that is distracted or has another role elsewhere.
  • This is a career oppotunity for a future or current professional.
  • We are looking for the best talent to add to our workforce in an international organisation. Only suitable candidates will be selected. From trainee to professional level you will be assessed.
  • Failure to do the above means you are not suitable and can not follow instructions.
  • Only apply for this role if you live within 5 – 30 minutes distance from PH road (Owerri).
  • Customer Service jobs
  • Customer Services Executive jobs

  • This job has expired!
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