Customer Service / Sale Representative needed at West Africa Vocational Education

Job Expired
1 month ago

Job title : Customer Service / Sale Representative

Job Location : Lagos

Deadline : March 03, 2024

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Position Overview:

  • Our client, who provides families with quality fun and educative toys, games and play experiences, is seeking a dedicated and customer-focused individual to join our Customer Service team.
  • As a Customer Service Personnel, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering outstanding service.
  • The ideal candidate should possess excellent communication skills, empathy, and a passion for helping others.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
  • Provide accurate information about products/services, pricing, and promotions.
  • Resolve customer issues and complaints effectively, ensuring a positive resolution.
  • Keep accurate records of customer interactions, transactions, and feedback.
  • Stay informed about company products/services, policies, and industry trends.
  • Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

Qualifications:

  • Minimum of HND.
  • Previous experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work well in a team and collaborate with cross-functional teams.
  • Empathy and patience in dealing with customer inquiries and concerns.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the position as subject of email.

  • Sales / Retail / Business Development jobs
  • Customer Service / Sale Representative jobs

  • This job has expired!