Customer Service Representatives needed at Nature Smoke House

Role Summary

We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience. You will assist customers with their inquiries, resolve any issues, and support our partners. This is a fantastic opportunity for someone passionate about sales and customer service to join a dynamic and growing company in the retail industry. Interchanging Saturday shifts. Two candidates are needed for the job, one Male and one Female.  Candidates must reside and have proximity to the Yaba environs.

Responsibilities

• Assist customers with their inquiries through various channels, including phone, email, and live chat
• Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
• Provide support to our partners, ensuring they have all the information and resources they need
• Manage customer orders and coordinate with partners to ensure timely delivery
• Maintain accurate and up-to-date customer records and order information
• Collaborate with other team members to continuously improve customer service processes and procedures
• Take ownership of customer issues and follow through to resolution, escalating when necessary

Requirements

• BSc degree or equivalent
• Previous customer service experience, preferably in the retail or hospitality industry
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Proficiency in computer applications, including Microsoft Office and customer service software
• Attention to detail and ability to prioritize tasks efficiently
• Ability to work well independently and as part of a team

Benefits

• Competitive pay
• Paid time off
• Great work ambiance
• Amazing colleagues
• TGIF moments
• Multicultural environment
• Employee Recognition & Rewards