Customer Service Representative (Transport) – Lagos needed at GUO Transport Company Limited

Lagos Customer Service Full Time

Save 6 days ago

Job title : Customer Service Representative (Transport) – Lagos

Job Location : Lagos

Deadline : October 19, 2023

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Job Description

  • Check and validate all passenger payments for tickets/luggage and issue boarding passes.
  • Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
  • Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
  • Ensure proper and up-to-date documentation of all customer payments and reconcile with the Finance team.
  • Handle boarding announcements and communication of other exceptions promptly to all passengers.
  • Ensure feedback is communicated to customers within agreed and set timelines.
  • Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
  • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
  • Demonstrate innovation and creativity in the execution of all duties.
  • Must reside around iyana paja.

How to Apply for this Offer

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