Mathills Services Limited’s job vacancy, Career and Recruitment
Job title : Customer Service Representative/Sales Rep
Job Location : Lagos
Deadline : November 14, 2023
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Salary Range ?50,000
We are hiring a Customer Service Representative/Sales Rep to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
EDUCATION AND WORK EXPERIENCE
- Proven customer support experience or experience as a Client Service Representative
- Proven experience in sales & marketing
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent client relationship
- Candidate based around Lekki Phase 1 is an added advantage
- Available to work at flexible hours
- Preferably Youth service Corper
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the position as subject of email.
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