Customer Service Representative needed at Willers Solutions

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Willers Solutions’s job vacancy, Career and Recruitment

Job title : Customer Service Representative jobs in Lagos

Job Location : Lagos

Deadline : June 29, 2022

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Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Minimum of BSc or HND
  • Minimum of 3 years’ experience as a customer service representative.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Good knowledge of Customer Relationship Management (CRM)

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.

Customer Service Representative job vacancy in Nigeria, Customer Service Representative job vacancy in Lagos, Customer Service jobs in Lagos

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