Job Description

• Our client needs the services of a sound Customer Service Representative to play a crucial role in ensuring a positive and memorable confectionary experience for its clients. If you are a friendly, detail-oriented, and customer-focused individual, we encourage you to apply.

Key Responsibilities

• Greet and assist customers in a courteous and professional manner, both in person and over the phone.
• Handle customer inquiries, complaints, and product-related questions with patience and empathy.
• Process customer orders, payments, and returns accurately and efficiently.
• Provide product knowledge and make recommendations to enhance the customer’s shopping experience.
• Maintain a clean and organized store environment, including stocking shelves and ensuring product displays are appealing.
• Ensure compliance with all health and safety guidelines and company policies.
• Collaborate with the sales and marketing team to promote special offers and new products.
• Assist in keeping track of inventory levels and participate in periodic inventory counts.

Qualifications

• High School Diploma or equivalent (relevant customer service experience is a plus).
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a patient, customer-focused approach.
• Basic computer skills for processing orders and using point-of-sale systems.
• Ability to work effectively in a team and a willingness to take on additional responsibilities as needed.

Requirements:

• Availability to work Monday through Saturday, with flexible hours.