Customer Service Representative needed at Rav Technology Solution

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Rav Technology Solution’s job vacancy, Career and Recruitment

Job title : Customer Service Representative jobs in Lagos

Job Location : Lagos

Deadline : May 31, 2022

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 Job Description 

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • HND/B.SC in Business Administration or secretariat studies
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.

Customer Service Representative job vacancy in Nigeria, Customer Service Representative job vacancy in Lagos, Administrative / Management jobs in Lagos

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