JOB DESCRIPTION FOR CUSTOMER SERVICE REPRESENTATIVE

• Handle all guest inquiries and requests in a professional and courteous manner
• Accountable for accurately recording customer transactions in the necessary systems
• Handle guest check-ins and check-outs
• Recognize the customer’s circumstance and offer the best remedy
• Ensure that all guests have a positive experience at the hotel
• Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines.
• Provide services and remedies that will improve client satisfaction
• Work in conjunction with your coworkers, supervisors, and other departments as necessary.

Requirements

• Work experience as a Hotel customer service representative.  
• Proficiency with computers and relevant software programmes, such as Microsoft Office.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• A Certificate or diploma in hospitality is advantageous.