Customer Service Representative needed at Jemi Neil Consulting

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Job title : Customer Service Representative

Job Location : Lagos

Deadline : August 09, 2024

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JOB SUMMARY:

  • The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders.

JOB DESCRIPTION:

Customer communication

  • Taking customers orders and ensuring they’re satisfied with results
  • Ensuring order presentation is up to Hans and Rene standards
  • Interacting with customers to understand their needs

Providing status of orders.

  • Confirmation of customer payments & sending invoices for customer orders
  • Communicating orders to bakers and decorators

Checking up on orders

  • Liaising with graphic designer to design images in line with customer requests
  • Engaging decorators to design/confirm fondant orders
  • Analyzing consumer satisfaction
  • Inventory of presentation supply

JOB REQUIREMENTS:

  • 2 years of experience within the food and beverage or events industry
  • OND/HND Degree with bachelors degree a plus
  • Customer service experience
  • Ability to influence
  • Organizational skills
  • Consumer interaction
  • Verbal and written communication skills

How to Apply for this Offer

Interested and qualified candidates should send their CV to: [email protected]

  • Customer Service  jobs