Job title : Customer Service Representative
Job Location : Lagos
Deadline : December 20, 2023
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Responsibilities
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries and complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders, forms, applications and requests
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Follow up on customer request
- Provide feedback on the efficiency of the customer service process
Requirements
- Minimum of OND in Mass Communication or any related field
- 3 – 5 years of proven work experience as a Customer service representative
- Must be a female applicant (for gender balance)
- Interpersonal skills
- Communication skills – verbal and written
- Listening skills
- Problem analysis and problem-solving
- Candidates must reside within Victoria Island and its environs.
- Attention to details and accuracy.
How to Apply for this Offer
Send your application to adeshewa.a@fadacresources.com
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