Customer Service Representative needed at ConSol Limited

Save 1 week ago

Job title : Customer Service Representative

Job Location : Lagos

Deadline : August 09, 2024

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Job Duties/ Responsibilities/ Accountabilities

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers..
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

How to Apply for this Offer

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

  • Customer Service  jobs

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