Job title : Customer Service Representative
Job Location : Lagos
Deadline : December 15, 2023
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Responsibilities
He/She must have:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
He/She must have:
- Problem-Solving Skills
- Clear Communication
- Friendly Attitude
- Empathy
- Business Acumen
- Product/Service Knowledge
- Product/Service Knowledge
- Strong Time Management.
- Ability to work under pressure.
- Effective use of polite phrase and know how to seal order.
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: humancapitalmgt@cheferos.co using the Job Title as the subject of the email.
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- Customer Service Representative jobs
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