Customer Service Representative (Edo) needed at GUO Transport Company Limited
Job title : Customer Service Representative (Edo)
Job Location : Edo
Deadline : May 15, 2024
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Role / Responsibilities
- Check and validate all passenger payments for tickets/luggage and issue boarding passes.
- Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
- Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
- Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
- Handle boarding announcements and communication of other exceptions promptly to all passengers.
- Ensure feedback is communicated to customers within agreed and set timelines.
- Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
- Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
- Demonstrate innovation and creativity in the execution of all duties.
Requirements
- Candidates should possess minimum of an OND qualification with 1 – 3 years relevant work experience.
Work Schedule:
- 5:30am – 1:30pm (morning shift)
- 1:00pm – 8:00pm (Afternoon shift)
- Mondays to Sundays with one day off every week.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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