Customer Service & Operations Associate needed at Sisa Method

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Job title : Customer Service & Operations Associate

Job Location : Lagos

Deadline : September 22, 2023

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The ideal candidate is one who is experienced has excellent customer service, growth and retention and must possess interpersonal skills as well as must be dedicated and ambitious.


  • Manage the customers journey and shopping experience by identifying touchpoints that can positively improve perception, interactions and relationships on Nello
  • Provide excellent customer service to build and maintain strong relationship with customers.
  • Ensure customer complaints are handled and resolved accurately and quickly.
  • Conduct surveys to ascertain the satisfactory levels of customers.
  • Collate customer insights, behavior and interactions with the various products and services, identify and understand key challenges, recommend, and implement methods to address these challenges.
  • Implement improved operational measures and policies that promotes operational efficiency.
  • Plan and organize Nellos administrative activities.
  • Develop and oversees daily operations and processes.
  • Ensure all business services papers are available.
  • Support the Nello to document relevant information for internal and external use.
  • Assist in maintaining and analyzing operational data for business performance reporting.
  • Uses insights gained to: provide informed recommendations to the product development team. drive focus on high-potential products.
  • Ensure compliance with best practices and quality standards.
  • Contribute to innovation of new products through product/service operations process development.
  • Design and organize performance sessions to discuss about operational updates, ideas, and issues.


  • Bachelor’s Degree in Business Administration or Social Sciences or related discipline
  • Minimum of 2 years cognate experience with Customer Services & support Experience
  • Ability to cooperate with and support other members of staff where require
  • Proficiency in Microsoft Suite and other Operational Software
  • Strong verbal communication skills in English language
  • Customer Service & Experience Certification
  • ITIL certification desirable
  • Yellow Belt Lean Six Sigma Certification desirable
  • Willingness to interact daily with customers from a wide range of cultures and backgroundsGood sense of organization and keen attention to detail
  • Knowledge of customer service best practices and desire to participate in trainings and professional development
  • Ability to perform well in a fast-paced working environment
  • Smart, intuitive and intelligent with great recollection skills.

How to Apply for this Offer

Send their Resume to: using the Job Title as the subject of the email.

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