Customer Service Officer needed at Owens and Xley

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Job title : Customer Service Officer jobs in Lagos

Job Location : Lagos

Deadline : March 21, 2023

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  • Attend to walk-in customers.
  • Respond to phone calls, text messages, and inquiries on WhatsApp.
  • Respond to customer inquiries and schedule appointments for consultations with the creative director or designer.
  • Manage the creative director’s calendar.
  • Negotiate the cost of production of bespoke garments with clients and prepare invoices.
  • Ensure that garments are accurately costed (no overpricing or underpricing).
  • Take clients’ measurements during consultations.
  • Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available.
  • Communicate outfit specifications to the production manager after consultations and ensure the brief is clearly understood before production commences.
  • Conduct quality control on bespoke garments and ensure they meet the client’s specifications.
  • Conduct quality control on ready-to-wear garments going to the shop floor.
  • Work closely with the designer during fitting sessions and confirm that the garment produced meets the customer’s specifications.
  • Liaise with customers to schedule pick up or delivery of garments ordered.
  • Monitor and follow up with delivery processes ensure garments are delivered to the right client.
  • Conduct post-sales follow-up and analyze customer feedback on the garment purchased and the service rendered by the company.
  • Take proactive steps to maintain positive experiences and facilitate improvement on products and services where necessary.
  • Work closely with the digital channel officer to ensure seamless customer experience via digital channels.
  • Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
  • Record, resolve and escalate customer feedback to the creative director (compliments and complaints).
  • Promote the brand’s service across all digital platforms.
  • Create and implement sales strategies to promote sales to generate revenue.
  • Stay abreast of industry trends.
  • Perform all other related tasks as assigned.


  • Candidates should possess a Bachelor’s Degree qualification.
  • 3 – 5 years work experience.
  • This role is in a fashion industry, so you must have worked as a customer service officer in a fashion brand

How to Apply for this Offer

Interested and qualified candidates should send their CV and Cover Letter to: using “Sales Manager” as the subject of the mail.

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