Job title : Customer Service Officer
Job Location : Abuja
Deadline : August 02, 2024
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JOB DESCRIPTION
- Answer phone, email, and face-to-face customer enquiries
- Create and maintain reports on customer interactions
- Update customer records in our system, including notes about conversations and outcomes
- Effectively follow up on all enquiries made on the company online platforms, calls etc until clients needs are met.
- Develop customer rapport
- Encourage customers to complete satisfaction surveys
- Make recommendations to managers to improve customer experience
- Follow up to convert sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Job Requirements
- Proven customer support experience or experience as a Customer Service Officer
- Strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven experience in sales and real estate is an added advantage
- Minimum of a Bachelor’s degree in any relevant field
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
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