6 days ago
Fadac Resources’s job vacancy, Career and Recruitment
Job title : Customer Service Officer jobs in Lagos
Job Location : Lagos
Deadline : May 31, 2022
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Our client is an FMCG retail outlets all around Nigeria. They specialize in the wholesale distribution of home appliances products. They are in need of a Customer Service Officer.
RESPONSIBILITIES
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries and complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders, forms, applications and requests
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Follow up on customer request
- Provide feedback on the efficiency of the customer service process
REQUIREMENT
- Minimum Qualification of Bachelor Degree
- 2 – 3 years of proven work experience as a Customer service representative
- Interpersonal skills
- Communication skills – verbal and written
- Listening skills
- Problem analysis and problem-solving
- Candidates must reside within Ojota and its environs.
- Attention to details and accuracy
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online
