3 weeks ago
Job title : Customer Service Officer
Job Location : Ogun
Deadline : September 26, 2024
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Responsibilities
Customer Interaction:
- Greet and attend to customers in a courteous and professional manner.
- Handle customer inquiries regarding bank products, services, and policies.
- Assist customers with account-related issues, including opening new accounts, updating information, and processing transactions.
Issue Resolution:
- Address and resolve customer complaints in a timely and effective manner.
- Escalate unresolved issues to the appropriate departments or supervisors when necessary.
- Follow up with customers to ensure their issues have been fully resolved.
Product Promotion:
- Educate customers on the bank’s products and services, including loans, savings accounts, and other financial services.
- Cross-sell bank products that meet customer needs and contribute to branch sales targets.
Documentation and Reporting:
- Maintain accurate records of customer interactions, transactions, and complaints.
- Prepare and submit regular reports on customer service activities and feedback.
- Ensure compliance with the bank’s policies, procedures, and regulatory requirements in all customer interactions.
Team Collaboration:
- Work closely with other bank staff to ensure seamless service delivery.
- Participate in team meetings and contribute to the improvement of customer service processes.
Requirements
- Candidates should possess relevant qualifications with experience.
How to Apply for this Offer
Interested and qualified candidates should send their resume and a cover letter to: [email protected] using the Job Title as the subject of the mail.
- Customer Service jobs